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Customer FAQ
What is surplus food?
Is surplus food safe to eat?
What kind of food can I find on ReMeal?
How do I pay for my order?
What payment methods do you accept?
When do I collect my order?
Can I get the order delivered?
How can I cancel my order?
What if I have an issue with my order?
How is ReMeal different to other food platforms?
Seller FAQ
Refer to our Seller Guide for detailed information
I've joined the Seller Waitlist. How long do I have to wait?
Do I need to sell items as a Mystery Bag?
What documents do I need to provide to verify my business?
How much does it cost?
How do I get paid?
Is a Stripe account required?
Will I lose money if the customer uses a coupon?
Can I use the same Stripe account for all my stores?
Do I get charged for using Stripe?
Do you provide a device?
Can you integrate with my store's POS system?
Do I have to share my account with my staff?
I have multiple stores. Can I manage them all with one account?
What reports are available?
I need help with something. How do I contact support?
What happens if I still have food leftover when we close?